Refund policy

Return & Refund Policy

Last updated: 22 January 2026

At THÉROIR, we place great importance on the quality of our teas and customer satisfaction. Please read the following return and refund policy carefully.

1. Right of Withdrawal

In accordance with applicable legislation (Articles L221-18 to L221-28 of the French Consumer Code), you have the right to withdraw from your purchase within 14 days from the date you receive your order, without providing any reason, provided that the products have not been opened.

Important exception – food products

For hygiene and food-safety reasons, tea and food products cannot be returned if they have been opened, unsealed or used, in accordance with Article L221-28 of the French Consumer Code.

2. Products Eligible for Return

Returns are accepted only for:

• Products that are unopened and unused
• Products in their original, intact packaging
• Products returned within 14 days of receipt

The following products are not eligible for return:

• Opened or unsealed teas or infusions
• Food products intended for consumption after opening
• Customised products or specific professional (B2B) orders

3. Return Procedure

Before returning any product, please contact us at contact@theroir.fr.

Please include:

• Your order number
• The product or products concerned
• The reason for the return (optional)

No return will be accepted without prior approval from our team.

Return shipping costs are the customer’s responsibility, except in the case of an error on our part, such as a defective product or shipping error.

4. Damaged Products or Order Errors

If you receive a product that is damaged, defective or does not match your order, please contact us within 48 hours of receipt and provide supporting photographs.

After verification, we will offer either a replacement or a full refund, according to your preference.

5. Refunds

Once the returned product has been received and inspected, we will notify you by email whether your refund has been approved or rejected.

If approved, the refund will be issued using the original payment method within a maximum of 14 days after return approval.

Initial shipping costs are non-refundable, except in the case of an error on our part.

6. Professional Orders (B2B)

Orders placed in a professional context, including by restaurants, speciality stores and resellers, are not subject to the right of withdrawal unless otherwise agreed in writing.

Any request concerning a B2B order must be sent to contact@theroir.fr.

7. Contact

For any questions regarding this return and refund policy, please contact us at contact@theroir.fr.